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PRIVACY POLICY:
We respect and are committed
to protecting your privacy. We may collect personally identifiable information
when you visit our site. We also automatically receive and record information
on our server logs from your browser including your IP address, cookie information
and the page(s) you visited. We will not sell your personally identifiable
information to anyone. Your order information will not be used for any
purpose other than shipping out orders accurately.
SECURITY POLICY:
Your payment and personal
information is always safe. Our Secure Sockets Layer (SSL) software is the
industry standard and among the best software available today for secure
commerce transactions. It encrypts all of your personal information, including
credit card number, name, and address, so that it cannot be read over the
internet.
REFUND POLICY:
We offer a 7-day Money Back
Guarantee on almost every product we offer. Please call customer service at 516-694-6000,
in advance to obtain an RMA number (Return Merchandise Authorization) within 7
days of receipt of the order. All refunds will be provided as a credit to the
credit card used at the time of purchase within 14 business days upon receipt
of the returned merchandise.
SHIPPING POLICY/DELIVERY POLICY:
Please be assured that your
items will ship out within two days of purchase. We determine the most
efficient shipping carrier for your order. The carriers that may be used are:
U.S. Postal Service (USPS), United Parcel Service (UPS) or FedEx. If you’re
trying to estimate when a package will be delivered, please note the following:
Credit card authorization and
verification must be received prior to processing. Federal Express and UPS
deliveries occur Monday through Friday, excluding holidays. If you require
express shipping (1 to 3 days), please call us at 516-694-6000 for an estimate.
SHIPPING AND HANDLING COSTS:
Orders less than $600 (before
tax) ship for $11.95 using UPS ground typically. Orders $600+ ship UPS ground
for free. Express (1 to 3 day) shipping is never free, however, depending on
your location you may still receive packages in that time frame.
PLEASE NOTE: Out of state
orders WILL NOT be charged sales tax. In state (New York) orders will be
charged 8.5% sales tax.
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